Back to NewsroomJune 04, 2026
Dexcom names Algoworks Supplier of the Year after Salesforce transformation improves service turnaround time by 20%
Manish Soni, SVP-Sales, representing Algoworks, with Stacey Stewart, CIO, Dexcom, at Supplier Day 2026
Supporting millions of patient interactions across multiple markets required us to rethink how systems, workflows and teams worked together. That is what makes this recognition meaningful.
Chief Executive Officer at Algoworks
Engineer for business, build for people
Algoworks operates on a straightforward principle: technology investments produce lasting value when they are designed around the people who use them and the business they are meant to serve. The Dexcom engagement was built on that foundation.
The work focused on expanding and standardizing Dexcom’s customer service operations through a unified Salesforce Service Cloud environment designed to improve scalability, operational visibility and workflow efficiency. Algoworks integrated multiple enterprise systems to support customer service workflows, order management, omnichannel support across phone, chat and email and regulatory complaint handling within a single connected operating environment.
The results were measurable. Service turnaround time improved by 15 to 20 percent. Complaint intake workflows, which carry direct regulatory significance for a medical device company, were standardized and automated. Agents gained a unified interface that improved visibility across
customer interactions and reduced handling time.
Manish Soni, SVP-Sales, at Dexcom Supplier Day 2026Building on a long-term partnership
The Salesforce Service Cloud transformation at Dexcom spanned multiple phases. An earlier Algoworks engagement supported Dexcom’s migration from Oracle Service Cloud to Salesforce Service Cloud, establishing the core platform. The subsequent work expanded that foundation into a scalable enterprise environment designed to enable future growth and international expansion.
Algoworks worked closely with cross-functional Dexcom teams on platform integration, workflow alignment and operational continuity across business units, establishing reusable integration frameworks to support future initiatives and evolving business requirements. “Supporting Dexcom’s Salesforce transformation required a deep understanding of their operational environment and long-term business priorities,” said Arindam Chatterjee, EVP, Salesforce Practice at Algoworks.
Dexcom operates in a highly regulated, patient-facing environment where delivery standards are non-negotiable. We are proud of what we achieved and grateful for the trust Dexcom has placed in Algoworks as a long-term partner.
EVP, Salesforce Practice at Algoworks
About Algoworks
Algoworks is an award-winning global AI and digital engineering firm that helps organizations thrive at the intersection of technology and people. With over 20 years of experience working with Fortune 500 and enterprise clients across the Americas, Europe, Asia and India, we combine human- centered thinking with engineering excellence to define the right problems, build services that deliver real value and run them with confidence as they scale. Our Define-Build-Run approach ensures technology stays aligned with business outcomes, evolves with changing needs and creates lasting impact.
CONTACT:
Virginia Weinstein
[email protected]
About Algoworks
Algoworks is an engineering services and experience transformation firm. We combine human-centered design, engineering excellence and AI-powered solutions to help businesses define, build and run technologies that drive measurable outcomes. With delivery centers across the US, India and beyond, and 20+ years of experience across industries, we work shoulder to shoulder with clients to deliver lasting value, on time, on budget and with accountability. Algoworks is a Salesforce Summit Partner and holds over 800 engineering certifications across platforms.
For more information visit algoworks.com/about or follow us on LinkedIn